Well, another year has come to a close. And in terms of the technology and marketing world it’s been a big one: we’ve seen mobile and tablet shopping take a huge jump, mourned the loss of Steve Jobs, embraced another new Google invention: Google+, made way for QR codes in many marketing and merchandising assets, and the list goes on.
From my seat, I’ve also seen more and more marketers embrace A/B and multivariate testing as a must-have in their ecommerce tool kit (Yay!). With DIY tools like Google Website Optimizer, almost anyone who has time, a little patience and bit of knowledge, can start to test various customer experiences on their website. Website Magazine even released a comprehensive list of tools and vendors who provide such services.
In a recent Wall Street Journal article, Forrester Research analyst Sucharita Mulpuru said such website "optimization" is growing as Web retailers try and emulate the likes of Amazon.com Inc., which does "a/b" testing to compare which website layout works better. Earlier this year, Amazon tested a new home page that is less cluttered than its old one, with fewer buttons, more white space and a bigger search box; the page also emphasized digital goods over physical
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